TERMS AND CONDITIONS (Issue Jan 2026)
1. ESTIMATES / INVOICES & ADDITIONAL WORKS 1.1 Estimates are NOT quotes; they are a “best educated guess” based on the likely cost of visible works. 1.2 If we carry out “investigation work” to provide an estimate, this initial work is chargeable at our standard rates. 1.3 A free estimate does not include any investigations or tests. 1.4 We cannot offer a free estimate to repair an item. We can investigate/fault-find (chargeable) and then provide an estimate to remedy it. 1.5 Works are limited to the detail in the estimate. Additional requests or variations will incur additional time and costs. 1.6 Estimates are given on the basis that additional works may be required due to unforeseen or developing circumstances. 1.7 You agree to approve work record sheets or updated invoices as requested during the progress of works. 1.8 Final invoices are based on time spent, work carried out, parts used, plus VAT. An administration/reporting allowance may be added. 1.9 We may issue daily invoices for ongoing works. All invoices are to the invoice date and do not include future work.
2. INSTALLATIONS & BUILDING FABRIC 2.0 WTS reserves the right to make minor alterations to works to ensure an appropriate installation. 2.1 Existing installations/building fabric may be found in poor condition once uncovered or may fail due to disturbance. 2.2 WTS is not liable for necessary additional work required due to these conditions; costs must be borne by the customer. 2.3 If works look to be substantially above the estimate, we will discuss this with you. You may cancel but must pay for all work and materials to that point plus VAT. 2.4 Customers must monitor cumulative costs via stage invoices to stay within their budget. 2.5 Customers must gain all required permissions (authorities/neighbours) prior to work. WTS is not liable for delays due to permissions, weather, or force majeure. 2.6 The customer is to obtain any required parking permissions or vouchers for WTS Ltd. 2.7 Electrical work requires that all earth bonding and safety devices meet regulations. Rectification of inadequate safety devices is at the customer's cost. 2.8 Consultations, remote advice, and investigations are chargeable works. 2.9 We reserve the right to an administration fee for invoices created away from the property (covers reports, images, and advice). 2.10 Reasonable fees may be added for significant time spent offering pre-advice or component sourcing via email.
3. TESTING & RISK TO PROPERTY 3.0 WTS will safeguard your property with dust sheets, but the risk of minor marks, weeps, or scuffs must be borne by the customer. 3.1 Customers must remove or protect furniture and carpets, especially high-value items, along the route to the work area. 3.2 Additional protection (hardboards/plastic sheeting) can be provided upon special request. 3.3 WTS is not liable for data loss from computers due to power interruptions or electronic failure during testing. 3.4 We are not responsible for resetting appliance clocks or settings after power has been turned off. 3.5 Customers must monitor work for 24 hours after we leave. Reports of faults are not accepted after 7 days.
4. TITLE TO GOODS 4.0 All goods and parts remain the property of WTS until the final invoice is paid in full. WTS has authority to retake or dispose of these goods if unpaid. 4.1 Risk passes to the customer on delivery; customers should ensure items are covered by their insurance.
5. ORDERS & PAYMENT 5.0 Medium/Large orders must be accepted in writing. A 70% deposit +VAT is required before work commences unless agreed otherwise. 5.1 Customers are not to be in debt to WTS Ltd by more than £500 inc. VAT; a payment is required at this point. 5.2 Final invoices unpaid after 30 days incur interest at 2% above base rate. After 40 days, interest is 8% pa. 5.3 Late payment pursuit letters attract a fee of £30 +VAT per letter. 5.4 Debts recovered via legal means or agencies will incur an initial recovery fee of £130 +VAT plus all associated costs. 5.5 Payment is preferred via transfer. Checks are accepted but failed checks must be rewritten.
6. CANCELLATION 6.0 Cancellations require 7 days' notice for large works and 1 day for small works. 6.1 Cancellations made outside these times incur a £30 fee. Same-day cancellations incur a minimum charge of £60. 6.2 If you request an immediate start for an emergency or convenience, you agree to waive your 14-day cooling-off period. 6.3 To cancel, email [Your Professional Email] or call 07786 243763. We must reply for the cancellation to be confirmed.
7. EXCLUSIONS & WARRANTY 7.0 No warranty is provided if equipment is misused, neglected, or tampered with by third parties. 7.1 WTS is not responsible for faults that appear after servicing/inspection due to existing faults being realized after disturbance. 7.2 Power flushing does not guarantee that old sludge will not affect a new boiler later; any resulting repairs are at the customer's expense. 7.3 Warranty is limited to making good our joints/fittings. Access to boxed-in or decorated-over parts is at the customer's expense. 7.4 Components may break during repair due to age or thermal stress. WTS is not responsible for these "pre-failure" incidents.
8.0 FOWL SEWAGE WORK
8.0 Work involving us being exposed to or contaminated with or handling raw sewage involving more than just hand washing after, will attract a double time premium to help cover the additional costs involved.
8.1 The amount of additional charge will depend on the situation and the charge will be added accordingly.
8.2 Clay soil pipes can easy break due to stress during works, any soil pipe repairs required even due to disturbance by us are payable by the customer.
8.3 Raw sewage removal from toilet pans is the responsibility of the customer.
8.4 Blocked or part blocked drains are not to be knowingly used by the customer prior to our attendance, as this can result in pressurised ejection of sewage when being worked on, resulting in health risks, additional charges and clear up costs. All clear up costs are payable by the customer.
9.0 CENTRAL HEATING, PLUMBING REPAIRS AND INSTALLATION.
9.0 When a heating/water system is drained down and or a new boiler installed, there may be inherent defects in the existing system, these could be poor pipe work resulting in restrictions for flow, pipe work high points causing air locks, debris that becomes dislodged in drain down/filling operations that can cause blockages etc. These issues can be inherent in your system and any work required to resolve these are always over and above any estimated times/costs, any diagnosis rectification is at the customer’s expense.
9.1 For gas boilers, there may be issues with your existing as pipe work or the existing gas pipe sizing and or the gas working pressure delivered by the network gas supplier.
9.2 All gas estimates for installations are assuming there is a minimum of 18.5mb working pressure at the gas meter outlet, where possible we will endeavour to check this, however if the gas appliance is larger than ever used previously, we then may be unable to test the viability of your gas supply, any work parts required to address these issues is at the customer’s expense. This type of issue is more common when installing large combination boilers.
9.3 During gas servicing, faults may be discovered, there may be additional time/cost investigating these, also additional time cost will occur when completing (if required) any gas safety warning notice that is issued.
9.4 There is no warranty on a gas appliance after a service, we warrant our work done, but not the gas appliance itself. It can develop a new fault just after service, this does not mean the service was substandard, old appliances can fail at any time.
9.5 During any repairs, items may disintegrate, split, fracture due to age and degradation etc, therefore additional spare may be required and required time to fit, this is a chargeable item.
10.0 LIGHT FITTINGS
10.0 Installation of lights or LED fittings only carry warranty to replacement of the fitting itself, all labour to remove and refit is chargeable. The fitting is to be considered disposable. We prefer the customer to purchase a fitting themselves and free issue to us.
10.1 Any return by us to adjust any light sensors for any reason is chargeable.
10.2 Ceiling finish my crack and crumble at the hole edges when downlighters are removed or inspected, any decorating work to make good is payable by the customer.
10.3 Some older properties may not have a suitable electrical earth on the lighting. A light fitting may not be able to be fitted. All labour is payable if a fault/earth issue is discovered a during instal.
11.0 GENERAL ELECTRICAL WORKS
11.0 Before electrical works can commence or be completed/certified several safety/compliance checks will be required, we may uncover essential works that may need to be carried out before the original works can commence or be completed. We will estimate for these improvements if/when required, the time/ labour to carry out these checks is chargeable even if the customer decides not to continue/complete the planned/started original works.
11.1 Example of these checks are but not limited to, main earth bond to incoming gas/water/oil supplies, supplement bonding in bathrooms and any required RCD protection. Circuits may fail safety tests indicating the need for remedial works, these may be rectified before any certificates can be issued. All remedial improvement/works are chargeable.
11.2 During any works, access location of wiring/fixtures can frustrate efficiency of work, locating isolation switches or investigating what circuits go where may impact the time taken, and may be longer than standard estimate, the extra time taken is chargeable.
11.3 Customers are to provide copies of any existing certificates and records, without the properties full history, additional time may be required to establish and extra cost may be incurred verifying and investigating etc.
12.0 COMPLAINTS
12.0 Any complaints, concerns or reservations must be notified to us as soon as possible and not let WTS Ltd carry on with any works if you have knowledge of a pending concern, and complaints must be followed up in writing, explaining exactly what any issues are, within seven days.
12.1 You agree to offer us the first opportunity to address the issue and if necessary to carry any necessary works to make good.
12.2 WTS Ltd operate a zero-tolerance policy for inappropriate rude behaviour/words from customers, including but not limited to swearing, direct insults, threats verbal or physical. WTS LTD reserves the right to cancel all work from that point and issue an invoice for labour and materials. The customer agrees to settle this final invoice and any resulting work to complete any work, re connect water, power or any facilities is for the customer to resolve.
13.0 CONSULTATIONS AND PROFESSIONAL ADVICE
13.0 All visits to discuss and consult are chargeable unless agreed before any consultation and is confirmed in writing.
14.0 WARRANTY
14.0 All warranty is valid to the original purchaser/customer and is not transferable.
14.1 Warranties/certificates and or building control will be registered after full payment of any balance is made.
14.2 If we attend under possible warranty and it proves “not to be a warranty” issue then the visit is chargeable.
15.0 Customer Present
15.0 Customers or representatives are normally to be present during all works, if the customer is not to be present then we may have to make decisions in your absence, you authorise us to do this on your behalf. WTS Ltd are not to be solely accompanied by underage minors, the customer must ensure any supervising persons are of adult age.
16.0 DATA POLICY
16.0 We hold your Name, Address, Phone and Email information so we can contact you. If you wish this to be removed, contacts us and we will delete your records.