Expert Fault Finding & Advanced Diagnostics
Third-Generation Expertise. Logic-Led Solutions.
At WTS Ltd, we don’t believe in being "parts cannons." In modern heating and electrical systems, a fault is rarely just a broken pipe—it is often a complex failure of electronic logic, sensors, or intricate wiring.
While many engineers resort to "trial and error"—swapping expensive components at the customer's expense—we use a diagnostic-first approach to find the root cause of the failure, ensuring a reliable repair and a fair bill.
A Heritage of Engineering Intelligence
Fault finding isn't just a skill I learned; it’s a family legacy built on three generations of gas and electrical expertise.
Three Generations of Knowledge: I am a third-generation Gas Engineer, following in the footsteps of my father and grandfather. This deep-rooted understanding of gas systems is part of the WTS DNA.
The Electronic Edge: My approach to modern boiler diagnostics was shaped by my father—a veteran Gas Engineer who previously worked as an Electronic Design Engineer.
Beyond the Pipes: This unique upbringing means I don’t just see a boiler as a box of water; I understand the circuitry, the logic boards, and the communication protocols that govern your home's comfort.
Specialist Services: Finding the "Ghost" Faults
We specialize in the complex issues that leave other tradesmen guessing.
1. Advanced Boiler Diagnostics
Modern high-efficiency boilers are essentially computers that handle gas. We use precision diagnostic tools to test individual sensors and boards, ensuring we only replace what is truly broken.
2. Complex Heating System Wiring
Modern S-Plan, Y-Plan, and Smart Home (Nest/Hive) systems often fail due to wiring conflicts rather than mechanical parts. We have a master-level understanding of heating electrics, allowing us to trace faults from the thermostat through the wiring center to the motorized valves.
3. Intermittent Lockouts
Nothing is more frustrating than a boiler that works "most of the time." We use logical testing sequences to try catch the intermittent failures that others miss.
The "No-Guesswork" Guarantee
Diagnostic Logic vs. Trial and Error.
We don’t believe in "throwing parts" at a problem and hoping for the best. While some faults require multiple components to be replaced—especially when one failure has caused a chain reaction in the system—we only fit parts that have been electrically or hydraulically proven to be faulty.
Evidence-Based Repairs: We use multi-meter testing and system analysis to prove a component has failed before we suggest a replacement.
Root Cause Analysis: If a pump has failed, we don’t just swap it; we find out why. If it’s due to sludge or a wiring fault elsewhere, we fix the cause to protect your new part.
Transparent Reporting: If a failure has damaged multiple items (such as a leak affecting electrical sensors), we will explain the technical link between the faults so you understand exactly what is needed to get the system back to 100% safety.
Serving West Sussex
Based in Lancing, we provide expert diagnostic services to homeowners and landlords across: Worthing | Steyning | Shoreham | Southwick | Henfield | Goring | Findon | Storrington
Common Faults We Resolve: From Nuisance Leaks to Complex Failures
Expert diagnostics for every aspect of your home’s Gas, Electrical, and Plumbing systems.
🔥 Gas & Boiler Faults (All Models)
Emergency Gas Leaks: Rapid trace and access, strength testing, and tightness testing to ensure your home is safe.
All Boiler Faults & Error Codes: Expert diagnostics for Worcester Bosch, Vaillant, Ideal, Glow worm, Baxi, and more.
Intermittent Lockouts: Finding the "ghost" faults that lead to random system shut-downs.
Boiler "Kettling" or Clicking Noises: Identifying heat exchanger scale, pump failure, or localized overheating.
No Hot Water (But Heating Works): Tracing diverter valve failures or thermal store sensor errors.
Losing System Pressure: Tracing hidden leaks, expansion vessel failure, or faulty pressure relief valves (PRV).
Burner Irregularities: Identifying blocked injectors, flue issues, or gas valve calibration errors.
Pump Overrunning: Identifying why your central heating pump won't turn off when the thermostat is down.
🚰 Plumbing & Hydraulic Logic
Seized Washing Machine Valves: Safely replacing corroded or stuck isolation valves to get your appliances back online.
Dripping Taps & Leaky Toilets: Repairing or replacing internal syphons, ceramic discs, and washers.
Noisy Pipes (Water Hammer): Identifying high-pressure surges or loose internal pipework fixings.
Slow-Filling Toilets or Cold Tanks: Tracing high-pressure ball valve failures or hidden scale blockages.
Unvented Cylinder Discharge: Diagnosing why your T&P relief valve is constantly dripping outside.
⚡ Electrical & Power Faults
Nuisance RCD Tripping: Expert tracing of "earth leaks" in immersion heaters, outdoor lighting, or kitchen appliances.
Burning Smells or Fishy Odors: Identifying arcing in consumer units, loose connections, or overheating sockets.
Flickering Lights or Power Surges: Tracing neutral faults or loose terminations in lighting circuits.
EV Charger Communication Faults: Resolving load-balancing issues or software "handshake" errors between the car and charger.
Faulty switch: Replacing faulty light switches and sockets.
📟 Complex Controls & Smart Wiring
Smart Home Connectivity Issues: Resolving wiring conflicts between Nest, Hive, Tado, Drayton wiser or Honeywell Evohome and your boiler.
Motorized Valve Failures: Tracing electrical faults in S-Plan or Y-Plan wiring centers (mid-position and 2-port valves).
Thermostat Communication Errors: Fixing "no signal" issues between wireless receivers and the boiler logic board.
